Hospitality Changes Everything.
And it can be your competitive advantage.
At Happy Hospitality Solutions, we help leaders transform everyday service into remarkable hospitality that engages teams, keeps customers coming back, and boosts your bottom line.
Great hospitality doesn't happen by accident. It's built through intentional habits, thoughtful actions, and consistency in the little things that matter.
Small changes. Happier people. Better business.
Team
Meet Our Experts
Lucy Lewand
Lucy Lewand sees possibilities for better hospitality everywhere. With decades of experience as an entrepreneur, small business owner, and hotel operator, she knows what it takes to build strong teams, loyal customers, and profitable businesses.
Part strategist, part coach, part creative brainstormer, Lucy brings warmth, humor, and fresh perspectives to her keynotes, workshops, and consulting. She helps leaders turn ideas into action with practical roadmaps, everyday habits, and accountability that makes change stick.
Reid Holmes
Dan Reid
Dan Reid has more than 30 years of hands-on leadership in luxury hospitality, including senior roles with Aman Resorts and Six Senses, as well as managing Richard Branson's private island for Virgin.
Dan is our operations and finance wizard, with the wisdom and experience to turn operational challenges into opportunities, improve profitability, and make great hospitality even better.
Behind every memorable brand is clarity, and Reid Holmes has spent his career creating it. An award-winning creative director and brand strategist with more than 30 years of experience, Reid has shaped campaigns for national brands including H&R Block, Mayo Clinic, Burger King, and Domino's.
Our branding and marketing expert, Reid helps hospitality businesses sharpen their message, manage their reputation, increase visibility, and get found in today's rapidly changing world of AI-powered search.
Diana Blakeley
Our hospitality real estate specialist, Diana Blakeley knows the business from both sides, helping owners and investors recognize opportunities, navigate complex deals, and make smart property decisions.
With decades of experience buying, selling, and developing properties, from homes and vineyards to boutique inns and resorts, Diana first discovered her passion for hospitality as innkeeper of the George Alexander House.
In Practice
Some of these places hired me. Some invited me to speak. A couple of them, I owned. Every one of them taught me something about what makes hospitality work.
At Happy Hospitality Solutions, we help leaders transform everyday service into remarkable hospitality that engages teams, keeps customers coming back, and boosts your bottom line.
Let's Talk Hospitality!
Connect with Us
Book a complimentary strategy call. We'll talk about what's working, what's getting in the way, and where you might be missing opportunities. You'll leave with fresh ideas, and we'll see if working together makes sense.
lucylewand@gmail.com
Follow @lucy_hospitality on Instagram and TikTok
